Terms & Conditions
Service Agreement Terms

1. HVAC Services

Graco Heating & Air provides residential and light commercial HVAC services throughout Lewisville, TX and northern Texas. Services include installation, repair, maintenance, indoor air quality solutions, and emergency service for heating and cooling systems.

2. Estimates and Service Agreements

Written estimates are typically valid for 30 days unless otherwise noted. Work begins after receipt of a signed agreement and any required deposit. Changes to scope of work must be approved in writing and may affect pricing and schedule.

3. Payment Terms

Payment terms and accepted methods will be stated in your service agreement. Payment is due upon completion of service unless otherwise specified. We accept cash, check, and credit cards. Financing options are available for qualifying installations.

4. Warranties

Equipment warranties are provided by manufacturers and are passed through to the customer. Our labor warranty covers installation and repair work as specified in your agreement. Warranty coverage requires proper maintenance and excludes damage from external causes, improper use, or modifications by others.

5. Licensing, Insurance, and Responsibility

We are fully licensed (TX TACLA00017212E, OK OK012013) and insured. We are not responsible for pre-existing conditions, hidden defects discovered during work, or damage caused by acts of nature. Unforeseen conditions may require additional work orders.

6. Property Access and Safety

Customer authorizes access to the property as needed to complete HVAC services, including attics, basements, and outdoor equipment areas. For safety, please keep children, pets, and bystanders away from work areas. We follow standard safety practices and applicable regulations.

7. Permits and Codes

Where required, we will obtain necessary permits for HVAC installations. All work will be performed in accordance with applicable building codes, manufacturer specifications, and industry standards.

8. Scheduling and Service Delays

Service schedules may be impacted by weather, equipment availability, or unforeseen site conditions. We will communicate changes promptly and work to minimize disruption. Emergency service is available 24/7 with priority scheduling.

9. Equipment and Parts

We use quality HVAC equipment and parts from reputable manufacturers. Equipment specifications and model numbers will be provided in writing. Custom or special-order items are non-returnable once ordered unless defective.

10. Maintenance Services

Regular maintenance is recommended to maintain equipment efficiency and warranty coverage. Our maintenance plans include scheduled tune-ups, priority service, and discounts on repairs. Maintenance agreement terms are specified separately.

11. Emergency Service

Emergency service is available 24/7 for heating and cooling system failures. Emergency service rates apply for after-hours, weekend, and holiday calls. We strive to restore comfort as quickly as possible.

12. Dispute Resolution

We strive to resolve issues through good-faith communication. If a dispute arises, it will be governed by the laws of the State of Texas and handled in the appropriate courts located in Denton County, Texas.

13. Website Use

Website content is provided for general information and may change without notice. While we aim for accuracy, no warranty is made regarding completeness or timeliness. Use of the website is at your own risk.

14. Privacy

We respect your privacy. Please review our Privacy Policy for details on how we collect and use personal information.