Privacy Policy
Your Information is Protected

Information We Collect

We may collect information you provide directly, including:

• Name, email address, phone number, and mailing address
• Property information related to HVAC services, including system details and service history
• Communication preferences and messages sent via our contact forms, calls, or emails
• Service appointment and scheduling information
• Payment information for services rendered

How We Use Your Information

We use the information we collect to:

• Provide HVAC estimates, schedule service appointments, and deliver heating and cooling services
• Communicate about your HVAC system and provide important service updates
• Send maintenance reminders and seasonal service notifications
• Process payments and maintain service records
• Improve our HVAC services, website, and customer experience
• Comply with legal and regulatory requirements

Information Sharing

We do not sell or rent your personal information. We may share information only as needed to:

• Provide HVAC services you request (for example, with equipment suppliers or manufacturers for warranty purposes)
• Process payments through secure payment processors
• Comply with applicable laws or legal processes
• Protect our rights, property, or safety, or that of others

Data Security

We employ reasonable safeguards to protect personal information against unauthorized access, alteration, or disclosure. However, no internet transmission or electronic storage is completely secure. We use industry-standard security measures to protect your information.

Website Analytics and Cookies

We may use analytics tools and cookies to understand how visitors use our site, which helps us improve performance and content. You can adjust your browser settings to refuse cookies, which may limit some website functionality.

Email Communications

If you provide an email address, we may send service-related messages, maintenance reminders, and occasional company updates about our HVAC services. You can opt out of non-essential emails by contacting us.

Data Retention

We retain information as necessary to provide HVAC services, meet legal obligations, support warranty claims, and maintain service history for your equipment.

Your Choices and Rights

You may request to:

• Access or update your personal information
• Request deletion of your information where permitted by law
• Opt out of marketing communications
• Request a copy of your service history

Third-Party Links

Our website may link to third-party sites, including manufacturer websites and financing partners. This policy does not apply to those sites. Please review their privacy policies.

Children's Privacy

Our HVAC services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Contact Us

If you have questions about this policy or how we handle your information, please contact us:

• Company: Graco Heating & Air
• Phone: 817-725-9234
• Address: 985 East Highway 121, Unit 622, Lewisville, TX 75057
• Email: Through our contact form
• License: Texas TACLA00017212E | Oklahoma OK012013